{"id":13396,"date":"2024-10-21T09:24:48","date_gmt":"2024-10-21T14:24:48","guid":{"rendered":"https:\/\/famurgentcare.com\/fam-back-up\/?page_id=13396"},"modified":"2024-10-21T10:05:13","modified_gmt":"2024-10-21T15:05:13","slug":"fam-test","status":"publish","type":"page","link":"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/","title":{"rendered":"Fam Test"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13396\" class=\"elementor elementor-13396\">\n\t\t\t\t<div class=\"elementor-element elementor-element-425df24 e-flex e-con-boxed e-con e-parent\" data-id=\"425df24\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a600fec elementor-widget elementor-widget-heading\" data-id=\"a600fec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Multiple Choice Questions - Front Desk Officer 01<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-844ff54 e-flex e-con-boxed e-con e-parent\" data-id=\"844ff54\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16dbc3a elementor-widget elementor-widget-heading\" data-id=\"16dbc3a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do Not Close or Refresh The Page - After You Start The Test<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c1a7a3a e-flex e-con-boxed e-con e-parent\" data-id=\"3c1a7a3a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65df3186 elementor-widget elementor-widget-text-editor\" data-id=\"65df3186\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<!-- wp:shortcode -->\n            <div class='ays-quiz-container ays_quiz_classic_light  ' data-quest-effect='shake'  data-hide-bg-image='false' id='ays-quiz-container-2'>                                                <div class='ays-questions-container'>                                                            <form action='' method='post' id='ays_finish_quiz_2'                         class='ays-quiz-form  enable_questions_result '                    >            <input type='hidden' value='list' class='answer_view_class'>            <input type='hidden' value='' class='ays_qm_enable_arrows'><section  style='display:none;'  class='ays_quiz_timer_container'>                <div class='ays-quiz-timer ' data-timer='1200'><\/div>                <div class='ays-quiz-after-timer  empty_after_timer_text '><\/div>                <hr style='height:1px;'>            <\/section>                                    <div class='step active-step'>                <div class='ays-abs-fs ays-start-page'>                                                            <p class='ays-fs-title'>This Test Is For Family Urgent Care Staff<\/p>                    <div class='ays-fs-subtitle'><p style=\"text-align: center\">Click on &#8220;<strong>Start Button<\/strong>&#8221; When You Are Ready For A Test<\/p><p style=\"text-align: center\">There are <strong>25 multiple choice questions<\/strong> and with the<\/p><p style=\"text-align: center\"><strong>20 Minutes Time Limit<\/strong><\/p><\/div>                    <input type='hidden' name='ays_quiz_id' value='2'\/>                    <input type='hidden' name='ays_quiz_curent_page_link' class='ays-quiz-curent-page-link' value='https:\/\/famurgentcare.com\/fam-back-up\/wp-json\/wp\/v2\/pages\/13396'\/>                    <input type='hidden' name='ays_quiz_questions' value='4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28'>                                                            <input type='button'   class='ays_next start_button action-button' value='Start' data-enable-leave-page=\"false\" \/>                                        <\/div>                <\/div><div class='step'>                                    <div class='ays-abs-fs ays-start-page information_form'>                                    <div class='ays-form-title'><p><strong>Please Fill Following Required Information:<\/strong><\/p><\/div>                                        <input type='text' id='ays_form_field_user_name_2' name='ays_user_name' placeholder='Name' class='ays_quiz_form_input ays_animated_x5ms' required><input type='text' id='ays_form_field_user_email_2' name='ays_user_email' placeholder='Email' class='ays_quiz_form_input ays_animated_x5ms' required><input type='hidden' name='ays_user_phone' placeholder='Phone Number' value=''>                                        <div class='ays_buttons_div'>                                            <i class='ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none'><\/i>                                            <input type='button' class='ays_next action-button ' value='Next' \/>                                        <\/div>                                    <\/div>                                  <\/div><div class='step ' data-question-id='16' data-type='radio'>                                                            <p class='ays-question-counter animated'>1 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"13\"><li><strong> What should the front desk officer do when a patient does not show up for their appointment?<\/strong><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-16]' id='ays-answer-59-2' value='59'\/>                <label for='ays-answer-59-2' class='ays_answer_image ays_answer_image_class' >B) Call the patient to check if they are coming or to reschedule<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-16]' id='ays-answer-58-2' value='58'\/>                <label for='ays-answer-58-2' class='ays_answer_image ays_answer_image_class' >A) Ignore the absence and move on to the next patient<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-16]' id='ays-answer-61-2' value='61'\/>                <label for='ays-answer-61-2' class='ays_answer_image ays_answer_image_class' >D) Inform the doctor without taking any further action<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-16]' id='ays-answer-60-2' value='60'\/>                <label for='ays-answer-60-2' class='ays_answer_image ays_answer_image_class' >C) Charge the patient a fee for missing the appointment<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['16'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiNTkiOiIxIiwiNTgiOiIwIiwiNjEiOiIwIiwiNjAiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='24' data-type='radio'>                                                            <p class='ays-question-counter animated'>2 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><strong>How should a front desk officer respond to a patient asking for medication refills?<\/strong><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-24]' id='ays-answer-93-2' value='93'\/>                <label for='ays-answer-93-2' class='ays_answer_image ays_answer_image_class' >D) Ask the patient to call the doctor directly<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-24]' id='ays-answer-92-2' value='92'\/>                <label for='ays-answer-92-2' class='ays_answer_image ays_answer_image_class' >C) Refuse the request<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-24]' id='ays-answer-91-2' value='91'\/>                <label for='ays-answer-91-2' class='ays_answer_image ays_answer_image_class' >B) Inform the patient they must visit the pharmacy<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-24]' id='ays-answer-90-2' value='90'\/>                <label for='ays-answer-90-2' class='ays_answer_image ays_answer_image_class' >A) Schedule a telehealth visit with the provider<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['24'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiOTMiOiIwIiwiOTIiOiIwIiwiOTEiOiIwIiwiOTAiOiIxIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='28' data-type='radio'>                                                            <p class='ays-question-counter animated'>3 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><strong>What should a front desk officer do if a patient asks about a prescription that has not been received at the pharmacy?<\/strong><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-28]' id='ays-answer-109-2' value='109'\/>                <label for='ays-answer-109-2' class='ays_answer_image ays_answer_image_class' >D) Transfer the call to the doctor<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-28]' id='ays-answer-108-2' value='108'\/>                <label for='ays-answer-108-2' class='ays_answer_image ays_answer_image_class' >C) Check the prescription status and follow up with the pharmacy<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-28]' id='ays-answer-106-2' value='106'\/>                <label for='ays-answer-106-2' class='ays_answer_image ays_answer_image_class' >A) Ignore the request<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-28]' id='ays-answer-107-2' value='107'\/>                <label for='ays-answer-107-2' class='ays_answer_image ays_answer_image_class' >B) Ask the patient to visit the pharmacy again<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['28'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMTA5IjoiMCIsIjEwOCI6IjEiLCIxMDYiOiIwIiwiMTA3IjoiMCJ9fQ==';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='22' data-type='radio'>                                                            <p class='ays-question-counter animated'>4 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><strong>What should the front desk officer ensure while following scripts in patient interactions?<\/strong><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-22]' id='ays-answer-85-2' value='85'\/>                <label for='ays-answer-85-2' class='ays_answer_image ays_answer_image_class' >D) Avoid following any script at all<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-22]' id='ays-answer-84-2' value='84'\/>                <label for='ays-answer-84-2' class='ays_answer_image ays_answer_image_class' >C) Read the script as quickly as possible<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-22]' id='ays-answer-83-2' value='83'\/>                <label for='ays-answer-83-2' class='ays_answer_image ays_answer_image_class' >B) Adapt the script to sound natural and empathetic<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-22]' id='ays-answer-82-2' value='82'\/>                <label for='ays-answer-82-2' class='ays_answer_image ays_answer_image_class' >A) Follow the script exactly without any variation<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['22'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiODUiOiIwIiwiODQiOiIwIiwiODMiOiIxIiwiODIiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='7' data-type='radio'>                                                            <p class='ays-question-counter animated'>5 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"4\"><li><b> What should a front desk officer do if a patient wants to book an appointment with a specific doctor who is unavailable?<\/b><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-7]' id='ays-answer-25-2' value='25'\/>                <label for='ays-answer-25-2' class='ays_answer_image ays_answer_image_class' >D) Transfer the call to the doctor\u2019s voicemail<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-7]' id='ays-answer-24-2' value='24'\/>                <label for='ays-answer-24-2' class='ays_answer_image ays_answer_image_class' >C) Ask the patient to call back later<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-7]' id='ays-answer-23-2' value='23'\/>                <label for='ays-answer-23-2' class='ays_answer_image ays_answer_image_class' >B) Offer an alternative provider<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-7]' id='ays-answer-22-2' value='22'\/>                <label for='ays-answer-22-2' class='ays_answer_image ays_answer_image_class' >A) Cancel the appointment<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['7'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMjUiOiIwIiwiMjQiOiIwIiwiMjMiOiIxIiwiMjIiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='14' data-type='radio'>                                                            <p class='ays-question-counter animated'>6 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"11\"><li><strong> If a patient wants to see the doctor online, what information should the front desk officer ask for?<\/strong><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-14]' id='ays-answer-50-2' value='50'\/>                <label for='ays-answer-50-2' class='ays_answer_image ays_answer_image_class' >A) Name, date of birth, and reason for the visit<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-14]' id='ays-answer-51-2' value='51'\/>                <label for='ays-answer-51-2' class='ays_answer_image ays_answer_image_class' >B) Only the patient\u2019s name<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-14]' id='ays-answer-52-2' value='52'\/>                <label for='ays-answer-52-2' class='ays_answer_image ays_answer_image_class' >C) Only the patient\u2019s preferred time for the appointment<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-14]' id='ays-answer-53-2' value='53'\/>                <label for='ays-answer-53-2' class='ays_answer_image ays_answer_image_class' >D) Insurance details only<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['14'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiNTAiOiIxIiwiNTEiOiIwIiwiNTIiOiIwIiwiNTMiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='23' data-type='radio'>                                                            <p class='ays-question-counter animated'>7 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><strong>What is the best approach for managing multiple callers at the same time?<\/strong><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-23]' id='ays-answer-87-2' value='87'\/>                <label for='ays-answer-87-2' class='ays_answer_image ays_answer_image_class' >B) Politely ask for their permission to hold and explain the reason<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-23]' id='ays-answer-89-2' value='89'\/>                <label for='ays-answer-89-2' class='ays_answer_image ays_answer_image_class' >D) Transfer both calls to voicemail<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-23]' id='ays-answer-86-2' value='86'\/>                <label for='ays-answer-86-2' class='ays_answer_image ays_answer_image_class' >A) Place all callers on hold immediately<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-23]' id='ays-answer-88-2' value='88'\/>                <label for='ays-answer-88-2' class='ays_answer_image ays_answer_image_class' >C) Ignore one caller and answer the other<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['23'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiODciOiIxIiwiODkiOiIwIiwiODYiOiIwIiwiODgiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='21' data-type='radio'>                                                            <p class='ays-question-counter animated'>8 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><strong>What should a front desk officer do if a patient walks into the clinic without an appointment?<\/strong><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-21]' id='ays-answer-78-2' value='78'\/>                <label for='ays-answer-78-2' class='ays_answer_image ays_answer_image_class' >A) Ask them to leave and schedule an appointment first<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-21]' id='ays-answer-80-2' value='80'\/>                <label for='ays-answer-80-2' class='ays_answer_image ays_answer_image_class' >C) Ignore the patient until an appointment is available<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-21]' id='ays-answer-79-2' value='79'\/>                <label for='ays-answer-79-2' class='ays_answer_image ays_answer_image_class' >B) Quickly check them in and verify their insurance<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-21]' id='ays-answer-81-2' value='81'\/>                <label for='ays-answer-81-2' class='ays_answer_image ays_answer_image_class' >D) Direct them to another clinic<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['21'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiNzgiOiIwIiwiODAiOiIwIiwiNzkiOiIxIiwiODEiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='20' data-type='radio'>                                                            <p class='ays-question-counter animated'>9 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><strong>How should a front desk officer handle a patient who arrives late for their appointment?<\/strong><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-20]' id='ays-answer-75-2' value='75'\/>                <label for='ays-answer-75-2' class='ays_answer_image ays_answer_image_class' >B) Ask the patient to reschedule<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-20]' id='ays-answer-76-2' value='76'\/>                <label for='ays-answer-76-2' class='ays_answer_image ays_answer_image_class' >C) Accommodate the patient if possible or inform them of the next available time slot<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-20]' id='ays-answer-77-2' value='77'\/>                <label for='ays-answer-77-2' class='ays_answer_image ays_answer_image_class' >D) Ignore the patient and attend to others<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-20]' id='ays-answer-74-2' value='74'\/>                <label for='ays-answer-74-2' class='ays_answer_image ays_answer_image_class' >A) Cancel the appointment<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['20'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiNzUiOiIwIiwiNzYiOiIxIiwiNzciOiIwIiwiNzQiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='15' data-type='radio'>                                                            <p class='ays-question-counter animated'>10 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"12\"><li><strong> When should a front desk officer place a caller on hold?<\/strong><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-15]' id='ays-answer-56-2' value='56'\/>                <label for='ays-answer-56-2' class='ays_answer_image ays_answer_image_class' >C) Whenever the officer is busy<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-15]' id='ays-answer-55-2' value='55'\/>                <label for='ays-answer-55-2' class='ays_answer_image ays_answer_image_class' >B) Only when absolutely necessary, after asking for the caller&#8217;s permission<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-15]' id='ays-answer-54-2' value='54'\/>                <label for='ays-answer-54-2' class='ays_answer_image ays_answer_image_class' >A) Immediately after answering the call<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-15]' id='ays-answer-57-2' value='57'\/>                <label for='ays-answer-57-2' class='ays_answer_image ays_answer_image_class' >D) Never, under any circumstances<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['15'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiNTYiOiIwIiwiNTUiOiIxIiwiNTQiOiIwIiwiNTciOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='13' data-type='radio'>                                                            <p class='ays-question-counter animated'>11 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"10\"><li><strong> What should a front desk officer do when a patient asks to be guided to the clinic\u2019s address?<\/strong><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-13]' id='ays-answer-49-2' value='49'\/>                <label for='ays-answer-49-2' class='ays_answer_image ays_answer_image_class' >D) Transfer the call to another department<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-13]' id='ays-answer-48-2' value='48'\/>                <label for='ays-answer-48-2' class='ays_answer_image ays_answer_image_class' >C) Ask the patient to search online<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-13]' id='ays-answer-46-2' value='46'\/>                <label for='ays-answer-46-2' class='ays_answer_image ays_answer_image_class' >A) Refer the patient to Google Maps<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-13]' id='ays-answer-47-2' value='47'\/>                <label for='ays-answer-47-2' class='ays_answer_image ays_answer_image_class' >B) Provide the clinic&#8217;s full address, including any landmarks<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['13'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiNDkiOiIwIiwiNDgiOiIwIiwiNDYiOiIwIiwiNDciOiIxIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='5' data-type='radio'>                                                            <p class='ays-question-counter animated'>12 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"2\"><li><b> When dealing with a patient who is calling for the first time, what is the first piece of information the front desk officer should ask for?<\/b><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-5]' id='ays-answer-16-2' value='16'\/>                <label for='ays-answer-16-2' class='ays_answer_image ays_answer_image_class' >C) Reason for the visit<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-5]' id='ays-answer-15-2' value='15'\/>                <label for='ays-answer-15-2' class='ays_answer_image ays_answer_image_class' >B) Insurance provider<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-5]' id='ays-answer-14-2' value='14'\/>                <label for='ays-answer-14-2' class='ays_answer_image ays_answer_image_class' >A) Name, date of birth and phone number<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-5]' id='ays-answer-17-2' value='17'\/>                <label for='ays-answer-17-2' class='ays_answer_image ays_answer_image_class' >D) Preferred appointment time<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['5'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMTYiOiIwIiwiMTUiOiIwIiwiMTQiOiIxIiwiMTciOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='17' data-type='radio'>                                                            <p class='ays-question-counter animated'>13 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"14\"><li><strong> What is the best approach when communicating with patients over the phone?<\/strong><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-17]' id='ays-answer-65-2' value='65'\/>                <label for='ays-answer-65-2' class='ays_answer_image ays_answer_image_class' >D) Avoid asking too many questions<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-17]' id='ays-answer-63-2' value='63'\/>                <label for='ays-answer-63-2' class='ays_answer_image ays_answer_image_class' >B) Speak quickly to save time<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-17]' id='ays-answer-64-2' value='64'\/>                <label for='ays-answer-64-2' class='ays_answer_image ays_answer_image_class' >C) Speak clearly, slowly, and with empathy<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-17]' id='ays-answer-62-2' value='62'\/>                <label for='ays-answer-62-2' class='ays_answer_image ays_answer_image_class' >A) Use technical medical terms<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['17'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiNjUiOiIwIiwiNjMiOiIwIiwiNjQiOiIxIiwiNjIiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='11' data-type='radio'>                                                            <p class='ays-question-counter animated'>14 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"8\"><li><strong> What is the correct approach if a patient requests medical advice over the phone?<\/strong><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-11]' id='ays-answer-39-2' value='39'\/>                <label for='ays-answer-39-2' class='ays_answer_image ays_answer_image_class' >B) Provide the advice based on general knowledge<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-11]' id='ays-answer-40-2' value='40'\/>                <label for='ays-answer-40-2' class='ays_answer_image ays_answer_image_class' >C) Suggest a treatment based on other patients\u2019 experiences<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-11]' id='ays-answer-38-2' value='38'\/>                <label for='ays-answer-38-2' class='ays_answer_image ays_answer_image_class' >A) Politely inform the patient that medical advice cannot be given by the front desk<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-11]' id='ays-answer-41-2' value='41'\/>                <label for='ays-answer-41-2' class='ays_answer_image ays_answer_image_class' >D) Ask the patient to visit the clinic or book tele visit<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['11'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMzkiOiIwIiwiNDAiOiIwIiwiMzgiOiIxIiwiNDEiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='27' data-type='radio'>                                                            <p class='ays-question-counter animated'>15 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><strong>When a patient calls to ask about the cost of a specific service, what should the front desk officer do?<\/strong><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-27]' id='ays-answer-105-2' value='105'\/>                <label for='ays-answer-105-2' class='ays_answer_image ays_answer_image_class' >D) Provide the cost and a brief description of what is included<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-27]' id='ays-answer-104-2' value='104'\/>                <label for='ays-answer-104-2' class='ays_answer_image ays_answer_image_class' >C) Ask the patient to visit the clinic for a detailed explanation<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-27]' id='ays-answer-102-2' value='102'\/>                <label for='ays-answer-102-2' class='ays_answer_image ays_answer_image_class' >A) Provide the cost immediately<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-27]' id='ays-answer-103-2' value='103'\/>                <label for='ays-answer-103-2' class='ays_answer_image ays_answer_image_class' >B) Refer the patient to the billing department<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['27'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMTA1IjoiMSIsIjEwNCI6IjAiLCIxMDIiOiIwIiwiMTAzIjoiMCJ9fQ==';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='19' data-type='radio'>                                                            <p class='ays-question-counter animated'>16 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><b><strong>How should a front desk officer handle an aggressive or upset patient?<\/strong><\/b><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-19]' id='ays-answer-73-2' value='73'\/>                <label for='ays-answer-73-2' class='ays_answer_image ays_answer_image_class' >D) Raise your voice to assert control over the conversation<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-19]' id='ays-answer-70-2' value='70'\/>                <label for='ays-answer-70-2' class='ays_answer_image ays_answer_image_class' >A) Remain calm and empathetic while listening to their concerns<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-19]' id='ays-answer-71-2' value='71'\/>                <label for='ays-answer-71-2' class='ays_answer_image ays_answer_image_class' >B) Immediately transfer the call to a supervisor<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-19]' id='ays-answer-72-2' value='72'\/>                <label for='ays-answer-72-2' class='ays_answer_image ays_answer_image_class' >C) End the call to avoid conflict<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['19'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiNzMiOiIwIiwiNzAiOiIxIiwiNzEiOiIwIiwiNzIiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='26' data-type='radio'>                                                            <p class='ays-question-counter animated'>17 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><strong>If a patient prefers to walk in rather than schedule an appointment, what should the front desk officer do?<\/strong><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-26]' id='ays-answer-100-2' value='100'\/>                <label for='ays-answer-100-2' class='ays_answer_image ays_answer_image_class' >C) Collect basic details and prepare for the visit<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-26]' id='ays-answer-98-2' value='98'\/>                <label for='ays-answer-98-2' class='ays_answer_image ays_answer_image_class' >A) Refuse the walk-in<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-26]' id='ays-answer-101-2' value='101'\/>                <label for='ays-answer-101-2' class='ays_answer_image ays_answer_image_class' >D) Ask the patient to reschedule their visit<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-26]' id='ays-answer-99-2' value='99'\/>                <label for='ays-answer-99-2' class='ays_answer_image ays_answer_image_class' >B) Schedule an appointment anyway<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['26'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMTAwIjoiMSIsIjk4IjoiMCIsIjEwMSI6IjAiLCI5OSI6IjAifX0=';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='8' data-type='radio'>                                                            <p class='ays-question-counter animated'>18 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"5\"><li><b> How should a front desk officer respond if a patient\u2019s test results are not yet available?<\/b><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-8]' id='ays-answer-27-2' value='27'\/>                <label for='ays-answer-27-2' class='ays_answer_image ays_answer_image_class' >B) Tell the patient to call back in a few hours<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-8]' id='ays-answer-26-2' value='26'\/>                <label for='ays-answer-26-2' class='ays_answer_image ays_answer_image_class' >A) Ask the patient to wait on the line until the results are ready<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-8]' id='ays-answer-29-2' value='29'\/>                <label for='ays-answer-29-2' class='ays_answer_image ays_answer_image_class' >D) Ignore the request and end the call<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-8]' id='ays-answer-28-2' value='28'\/>                <label for='ays-answer-28-2' class='ays_answer_image ays_answer_image_class' >C) Inform the patient that the results are not yet available and they will be contacted when they are ready<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['8'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMjciOiIwIiwiMjYiOiIwIiwiMjkiOiIwIiwiMjgiOiIxIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='25' data-type='radio'>                                                            <p class='ays-question-counter animated'>19 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><strong>When verifying insurance information for a returning patient, what should the front desk officer do?<\/strong><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-25]' id='ays-answer-94-2' value='94'\/>                <label for='ays-answer-94-2' class='ays_answer_image ays_answer_image_class' >A) Ask the patient to provide all their details again<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-25]' id='ays-answer-97-2' value='97'\/>                <label for='ays-answer-97-2' class='ays_answer_image ays_answer_image_class' >D) Ignore the insurance information<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-25]' id='ays-answer-95-2' value='95'\/>                <label for='ays-answer-95-2' class='ays_answer_image ays_answer_image_class' >B) Check the system to confirm if the insurance is still valid<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-25]' id='ays-answer-96-2' value='96'\/>                <label for='ays-answer-96-2' class='ays_answer_image ays_answer_image_class' >C) Offer self-pay rates in case of expired insurance<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['25'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiOTQiOiIwIiwiOTciOiIwIiwiOTUiOiIxIiwiOTYiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='9' data-type='radio'>                                                            <p class='ays-question-counter animated'>20 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"6\"><li><b> <\/b><b>When a front desk officer is unsure of the answer to a patient\u2019s question, what should they do?<\/b><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-9]' id='ays-answer-32-2' value='32'\/>                <label for='ays-answer-32-2' class='ays_answer_image ays_answer_image_class' >C) Refuse to answer the question<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-9]' id='ays-answer-31-2' value='31'\/>                <label for='ays-answer-31-2' class='ays_answer_image ays_answer_image_class' >B) Inform the patient they will find out and follow up with accurate information<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-9]' id='ays-answer-30-2' value='30'\/>                <label for='ays-answer-30-2' class='ays_answer_image ays_answer_image_class' >A) Make an educated guess based on experience<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-9]' id='ays-answer-33-2' value='33'\/>                <label for='ays-answer-33-2' class='ays_answer_image ays_answer_image_class' >D) Transfer the patient directly to the doctor<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['9'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMzIiOiIwIiwiMzEiOiIxIiwiMzAiOiIwIiwiMzMiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='4' data-type='radio'>                                                            <p class='ays-question-counter animated'>21 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <p><b>What is the primary role of a front desk officer when answering the phone?<\/b><\/p>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-4]' id='ays-answer-12-2' value='12'\/>                <label for='ays-answer-12-2' class='ays_answer_image ays_answer_image_class' >C) Refer the caller directly to the doctor<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-4]' id='ays-answer-13-2' value='13'\/>                <label for='ays-answer-13-2' class='ays_answer_image ays_answer_image_class' >D) Offer discounts on services<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-4]' id='ays-answer-11-2' value='11'\/>                <label for='ays-answer-11-2' class='ays_answer_image ays_answer_image_class' >B) Prioritize the caller and project a positive image<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-4]' id='ays-answer-10-2' value='10'\/>                <label for='ays-answer-10-2' class='ays_answer_image ays_answer_image_class' >A) Provide medical advice<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['4'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMTIiOiIwIiwiMTMiOiIwIiwiMTEiOiIxIiwiMTAiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='6' data-type='radio'>                                                            <p class='ays-question-counter animated'>22 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"3\"><li><b> If a patient calls without insurance, what should the front desk officer do?<\/b><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-6]' id='ays-answer-18-2' value='18'\/>                <label for='ays-answer-18-2' class='ays_answer_image ays_answer_image_class' >A) Refuse the appointment<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-6]' id='ays-answer-19-2' value='19'\/>                <label for='ays-answer-19-2' class='ays_answer_image ays_answer_image_class' >B) Offer self-pay rates and schedule the appointment<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-6]' id='ays-answer-20-2' value='20'\/>                <label for='ays-answer-20-2' class='ays_answer_image ays_answer_image_class' >C) Transfer the call to a doctor<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-6]' id='ays-answer-21-2' value='21'\/>                <label for='ays-answer-21-2' class='ays_answer_image ays_answer_image_class' >D) Suggest the patient find insurance first<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['6'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMTgiOiIwIiwiMTkiOiIxIiwiMjAiOiIwIiwiMjEiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='18' data-type='radio'>                                                            <p class='ays-question-counter animated'>23 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"15\"><li><strong> When a patient calls to cancel their appointment, what should the front desk officer ask?<\/strong><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-18]' id='ays-answer-66-2' value='66'\/>                <label for='ays-answer-66-2' class='ays_answer_image ays_answer_image_class' >A) For the patient&#8217;s reason for cancellation and if they want to reschedule<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-18]' id='ays-answer-67-2' value='67'\/>                <label for='ays-answer-67-2' class='ays_answer_image ays_answer_image_class' >B) Only for the patient&#8217;s name<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-18]' id='ays-answer-68-2' value='68'\/>                <label for='ays-answer-68-2' class='ays_answer_image ays_answer_image_class' >C) Nothing, just cancel the appointment<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-18]' id='ays-answer-69-2' value='69'\/>                <label for='ays-answer-69-2' class='ays_answer_image ays_answer_image_class' >D) Transfer the call to another department<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['18'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiNjYiOiIxIiwiNjciOiIwIiwiNjgiOiIwIiwiNjkiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='12' data-type='radio'>                                                            <p class='ays-question-counter animated'>24 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"9\"><li><strong> Why is it important to minimize hold times for callers?<\/strong><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-12]' id='ays-answer-45-2' value='45'\/>                <label for='ays-answer-45-2' class='ays_answer_image ays_answer_image_class' >D) To ensure patient satisfaction and prevent frustration<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-12]' id='ays-answer-42-2' value='42'\/>                <label for='ays-answer-42-2' class='ays_answer_image ays_answer_image_class' >A) To reduce the clinic\u2019s phone bill<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-12]' id='ays-answer-44-2' value='44'\/>                <label for='ays-answer-44-2' class='ays_answer_image ays_answer_image_class' >C) To keep the phone line available<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-12]' id='ays-answer-43-2' value='43'\/>                <label for='ays-answer-43-2' class='ays_answer_image ays_answer_image_class' >B) To shorten the workday<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['12'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiNDUiOiIxIiwiNDIiOiIwIiwiNDQiOiIwIiwiNDMiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_previous action-button ' value='Prev' \/>                                                <i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays_display_none\"><\/i>                        <input type='button' class='ays_next action-button ' value='Next' \/>                    <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ' data-question-id='10' data-type='radio'>                                                            <p class='ays-question-counter animated'>25 \/ 25<\/p>                    <div class='ays-abs-fs'>                                                <div class='ays_quiz_question'>                                <ol start=\"7\"><li><strong> What is the recommended action if a patient calls to reschedule an appointment?<\/strong><\/li><\/ol>                            <\/div>                                                    <div class='ays-quiz-answers ays_list_view_container  '>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-10]' id='ays-answer-36-2' value='36'\/>                <label for='ays-answer-36-2' class='ays_answer_image ays_answer_image_class' >C) Refuse the rescheduling request<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-10]' id='ays-answer-35-2' value='35'\/>                <label for='ays-answer-35-2' class='ays_answer_image ays_answer_image_class' >B) Ask for the patient&#8217;s preferred new time and day<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-10]' id='ays-answer-37-2' value='37'\/>                <label for='ays-answer-37-2' class='ays_answer_image ays_answer_image_class' >D) Transfer the call to another department<\/label>            <\/div>            <div class='ays-field ays_list_view_item' >                <input type='hidden' name='ays_answer_correct[]' value='0'\/>                <input type='radio' name='ays_questions[ays-question-10]' id='ays-answer-34-2' value='34'\/>                <label for='ays-answer-34-2' class='ays_answer_image ays_answer_image_class' >A) Cancel the appointment immediately<\/label>            <\/div><script>            if(typeof window.quizOptions_2 === 'undefined'){                window.quizOptions_2 = [];            }            window.quizOptions_2['10'] = 'eyJxdWVzdGlvbl9hbnN3ZXIiOnsiMzYiOiIwIiwiMzUiOiIxIiwiMzciOiIwIiwiMzQiOiIwIn19';<\/script><\/div>                                                                                                <div class='ays_buttons_div'>                                                        <i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays_display_none\"><\/i>                            <input type='button' class='ays_previous action-button '  value='Prev' \/>                            <i class='ays_display_none ays_fa ays_fa_flag_checkered ays_finish action-button ays_arrow ays_next_arrow'><\/i><input type='submit' name='ays_finish_quiz' class='  ays_next ays_finish action-button' value='See Result'\/>                        <\/div>                                                <div class='wrong_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='right_answer_text ays_do_not_show' style='display:none'>                                                    <\/div>                        <div class='ays_questtion_explanation' style='display:none'>                                                    <\/div>                                                                    <\/div>                <\/div><div class='step ays_thank_you_fs'>            <div class='ays-abs-fs ays-end-page'><div data-class='lds-ellipsis' data-role='loader' class='ays-loader'><div><\/div><div><\/div><div><\/div><div><\/div><\/div><div class='ays_quiz_results_page'><div class='ays_score_message'><\/div><div class='ays_message'><\/div><div class='ays-progress third'>                <span class='ays-progress-value third'>0%<\/span>                <div class='ays-progress-bg third'>                    <div class='ays-progress-bar third' style='width:0%;'><\/div>                <\/div>            <\/div><p class='ays_restart_button_p'><\/p><\/div>            <\/div>        <\/div><style>            div#ays-quiz-container-2 * {                box-sizing: border-box;            }            \/* Styles for Internet Explorer start *\/            #ays-quiz-container-2 #ays_finish_quiz_2 {                            }            \/* Styles for Quiz container *\/            #ays-quiz-container-2{                min-height: 450px;                width:800px;                background-color:#fff;                background-position:center center;border-radius:8px;box-shadow: 0px 0px 15px  1px rgba(201,201,201,0.4);border-width: 1px;border-style: solid;border-color: #1e73be;}            \/* Styles for questions *\/            #ays-quiz-container-2 #ays_finish_quiz_2 div.step {                min-height: 450px;            }            \/* Styles for text inside quiz container *\/            #ays-quiz-container-2 .ays-start-page *:not(input),            #ays-quiz-container-2 .ays_question_hint,            #ays-quiz-container-2 label[for^=\"ays-answer-\"],            #ays-quiz-container-2 #ays_finish_quiz_2 p,            #ays-quiz-container-2 #ays_finish_quiz_2 .ays-fs-title,            #ays-quiz-container-2 .ays-fs-subtitle,            #ays-quiz-container-2 .logged_in_message,            #ays-quiz-container-2 .ays_score_message,            #ays-quiz-container-2 .ays_message{               color: #000000;               outline: none;            }            #ays-quiz-container-2 .ays-quiz-password-message-box,            #ays-quiz-container-2 .ays-quiz-question-note-message-box,            #ays-quiz-container-2 .ays_quiz_question,            #ays-quiz-container-2 .ays_quiz_question *:not([class^='enlighter']) {                color: #000000;            }            #ays-quiz-container-2 textarea,            #ays-quiz-container-2 input::first-letter,            #ays-quiz-container-2 select::first-letter,            #ays-quiz-container-2 option::first-letter {                color: initial !important;            }                        #ays-quiz-container-2 p::first-letter:not(.ays_no_questions_message) {                color: #000000 !important;                background-color: transparent !important;                font-size: inherit !important;                font-weight: inherit !important;                float: none !important;                line-height: inherit !important;                margin: 0 !important;                padding: 0 !important;            }                                    #ays-quiz-container-2 .select2-container,            #ays-quiz-container-2 .ays-field * {                font-size: 15px !important;            }                #ays-quiz-container-2 .ays_quiz_question p {                font-size: 16px;                            }            #ays-quiz-container-2 .ays-fs-subtitle p {                text-align:  center ;            }            #ays-quiz-container-2 .ays_quiz_question {                text-align:  center ;                margin-bottom: 10px;            }            #ays-quiz-container-2 .ays_quiz_question pre {                max-width: 100%;                white-space: break-spaces;            }            #ays-quiz-container-2 .ays-quiz-timer p {                font-size: 16px;            }            #ays-quiz-container-2 section.ays_quiz_redirection_timer_container hr,            #ays-quiz-container-2 section.ays_quiz_timer_container hr {                margin: 0;            }            #ays-quiz-container-2 section.ays_quiz_timer_container.ays_quiz_timer_red_warning .ays-quiz-timer {                color: red;            }            #ays-quiz-container-2 .ays_thank_you_fs p {                text-align: center;            }            #ays-quiz-container-2 .ays_quiz_results_page .ays_score span {                visibility: visible;            }            #ays-quiz-container-2 input[type='button'],            #ays-quiz-container-2 input[type='submit'] {                color: #ffffff !important;            }            #ays-quiz-container-2 input[type='button']{                outline: none;            }            #ays-quiz-container-2 .information_form input[type='text'],            #ays-quiz-container-2 .information_form input[type='url'],            #ays-quiz-container-2 .information_form input[type='number'],            #ays-quiz-container-2 .information_form input[type='email'],            #ays-quiz-container-2 .information_form input[type='checkbox'],            #ays-quiz-container-2 .information_form input[type='tel'],            #ays-quiz-container-2 .information_form textarea,            #ays-quiz-container-2 .information_form select,            #ays-quiz-container-2 .information_form option {                color: initial !important;                outline: none;                background-image: unset;            }            #ays-quiz-container-2 .wrong_answer_text{                color:#ff4d4d;            }            #ays-quiz-container-2 .right_answer_text{                color:#33cc33;            }            #ays-quiz-container-2 .wrong_answer_text p {                font-size:16px;            }            #ays-quiz-container-2 .ays_questtion_explanation p {                font-size:16px;            }            #ays-quiz-container-2 .wrong_answer_text *:not(strong) {                text-transform:none;                text-decoration: none;                letter-spacing: 0px;                font-weight: normal;            }            #ays-quiz-container-2 .ays_questtion_explanation *:not(strong) {                text-transform:none;                text-decoration: none;                letter-spacing: 0px;                font-weight: normal;            }            #ays-quiz-container-2 .right_answer_text *:not(strong) {                text-transform:none;                text-decoration: none;                letter-spacing: 0px;                font-weight: normal;            }            #ays-quiz-container-2 .right_answer_text p {                font-size:16px;            }            #ays-quiz-container-2 .ays-quiz-question-note-message-box p {                font-size:14px;            }            #ays-quiz-container-2 .ays-quiz-question-note-message-box *:not(strong) {                text-transform:none;                text-decoration: none;                letter-spacing: 0px;                font-weight: normal;            }                        #ays-quiz-container-2 .ays_cb_and_a,            #ays-quiz-container-2 .ays_cb_and_a * {                color: rgb(0,0,0);                text-align: center;            }            \/* Quiz textarea height *\/            #ays-quiz-container-2 textarea {                height: 100px;                min-height: 100px;            }            \/* Quiz rate and passed users count *\/            #ays-quiz-container-2 .ays_quizn_ancnoxneri_qanak,            #ays-quiz-container-2 .ays_quiz_rete_avg {                color:#fff !important;                background-color:#000000;               }            #ays-quiz-container-2 .ays-questions-container > .ays_quizn_ancnoxneri_qanak {                padding: 5px 20px;            }            #ays-quiz-container-2 div.for_quiz_rate.ui.star.rating .icon {                color: rgba(0,0,0,0.35);            }            #ays-quiz-container-2 .ays_quiz_rete_avg div.for_quiz_rate_avg.ui.star.rating .icon {                color: rgba(255,255,255,0.5);            }            #ays-quiz-container-2 .ays_quiz_rete .ays-quiz-rate-link-box .ays-quiz-rate-link {                color: #000000;            }            \/* Loaders *\/                        #ays-quiz-container-2 div.lds-spinner,            #ays-quiz-container-2 div.lds-spinner2 {                color: #000000;            }            #ays-quiz-container-2 div.lds-spinner div:after,            #ays-quiz-container-2 div.lds-spinner2 div:after {                background-color: #000000;            }            #ays-quiz-container-2 .lds-circle,            #ays-quiz-container-2 .lds-facebook div,            #ays-quiz-container-2 .lds-ellipsis div{                background: #000000;            }            #ays-quiz-container-2 .lds-ripple div{                border-color: #000000;            }            #ays-quiz-container-2 .lds-dual-ring::after,            #ays-quiz-container-2 .lds-hourglass::after{                border-color: #000000 transparent #000000 transparent;            }            \/* Stars *\/            #ays-quiz-container-2 .ui.rating .icon,            #ays-quiz-container-2 .ui.rating .icon:before {                font-family: Rating !important;            }            \/* Progress bars *\/            #ays-quiz-container-2 #ays_finish_quiz_2 .ays-progress {                border-color: rgba(0,0,0,0.8);            }            #ays-quiz-container-2 #ays_finish_quiz_2 .ays-progress-bg {                background-color: rgba(0,0,0,0.3);            }                #ays-quiz-container-2 .ays-progress-value {                color: #000000;                text-align: center;            }            #ays-quiz-container-2 .ays-progress-bar {                background-color: #5d6cf9;            }            #ays-quiz-container-2 .ays-question-counter .ays-live-bar-wrap {                direction:ltr !important;            }            #ays-quiz-container-2 .ays-live-bar-fill{                color: #000000;                border-bottom: 2px solid rgba(0,0,0,0.8);                text-shadow: 0px 0px 5px #fff;            }            #ays-quiz-container-2 .ays-live-bar-fill.ays-live-fourth,            #ays-quiz-container-2 .ays-live-bar-fill.ays-live-third,            #ays-quiz-container-2 .ays-live-bar-fill.ays-live-second {                text-shadow: unset;            }            #ays-quiz-container-2 .ays-live-bar-percent{                display:none;            }            #ays-quiz-container-2 #ays_finish_quiz_2 .ays_average {                text-align: center;            }                        \/* Music, Sound *\/            #ays-quiz-container-2 .ays_music_sound {                color:rgb(0,0,0);            }            \/* Dropdown questions scroll bar *\/            #ays-quiz-container-2 blockquote {                border-left-color: #000000 !important;                                                  }            \/* Quiz Password *\/            #ays-quiz-container-2 .ays-start-page > input[id^='ays_quiz_password_val_'],            #ays-quiz-container-2 .ays-quiz-password-toggle-visibility-box {                width: 100%;            }            \/* Question hint *\/            #ays-quiz-container-2 .ays_question_hint_container .ays_question_hint_text {                background-color:#fff;                box-shadow: 0 0 15px 3px rgba(201,201,201,0.6);                max-width: 270px;            }            #ays-quiz-container-2 .ays_question_hint_container .ays_question_hint_text p {                max-width: unset;            }            #ays-quiz-container-2 .ays_questions_hint_max_width_class {                max-width: 80%;            }            \/* Information form *\/            #ays-quiz-container-2 .ays-form-title{                color:rgb(0,0,0);            }            \/* Quiz timer *\/            #ays-quiz-container-2 div.ays-quiz-redirection-timer,            #ays-quiz-container-2 div.ays-quiz-timer{                color: #000000;                text-align: center;            }            #ays-quiz-container-2 div.ays-quiz-timer.ays-quiz-message-before-timer:before {                font-weight: 500;            }            \/* Quiz title \/ transformation *\/            #ays-quiz-container-2 .ays-fs-title{                text-transform: uppercase;                font-size: 28px;                text-align: center;                    text-shadow: none;            }                        \/* Quiz buttons *\/            #ays-quiz-container-2 .ays_arrow {                color:#ffffff!important;            }            #ays-quiz-container-2 input#ays-submit,            #ays-quiz-container-2 #ays_finish_quiz_2 .action-button,            div#ays-quiz-container-2 #ays_finish_quiz_2 .action-button.ays_restart_button,            #ays-quiz-container-2 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,            #ays-quiz-container-2 .ays-quiz-category-selective-submit-bttn {                background: none;                background-color: #5d6cf9;                color:#ffffff;                font-size: 18px;                padding: 14px 36px;                border-radius: 8px;                height: auto;                letter-spacing: 0;                box-shadow: unset;            }            #ays-quiz-container-2 input#ays-submit,            #ays-quiz-container-2 #ays_finish_quiz_2 input.action-button,            #ays-quiz-container-2 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,            #ays-quiz-container-2 .ays-quiz-category-selective-submit-bttn {                            }            #ays-quiz-container-2 #ays_finish_quiz_2 .action-button.ays_check_answer {                padding: 5px 10px;                font-size: 18px !important;            }            #ays-quiz-container-2 #ays_finish_quiz_2 .action-button.ays_restart_button {                white-space: nowrap;                padding: 5px 10px;                white-space: normal;            }            #ays-quiz-container-2 input#ays-submit:hover,            #ays-quiz-container-2 input#ays-submit:focus,            #ays-quiz-container-2 #ays_finish_quiz_2 .action-button:hover,            #ays-quiz-container-2 #ays_finish_quiz_2 .action-button:focus,            #ays-quiz-container-2 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn:hover,            #ays-quiz-container-2 .ays-quiz-category-selective-submit-bttn:hover {                background: none;                box-shadow: 0 0 0 2px #ffffff;                background-color: #5d6cf9;            }            #ays-quiz-container-2 .ays_restart_button {                color: #ffffff;            }                        #ays-quiz-container-2 .ays_restart_button_p,            #ays-quiz-container-2 .ays_buttons_div {                justify-content: center;            }            #ays-quiz-container-2 .ays_finish.action-button{                margin: 10px 5px;            }            #ays-quiz-container-2 .ays-share-btn.ays-share-btn-branded {                color: #fff;                display: inline-block;            }            #ays-quiz-container-2 .ays_quiz_results .ays-field.checked_answer_div.correct_div input:checked+label {                background-color: transparent;            }                                    \/* Question answers *\/            #ays-quiz-container-2 .ays-field {                    border-color: transparent;                    border-style: none;                    border-width: 0;                    box-shadow: none;            }            \/* Answer maximum length of a text field *\/            #ays-quiz-container-2 .ays_quiz_question_text_message{                color: #000000;                text-align: left;                font-size: 12px;            }            div#ays-quiz-container-2 div.ays_quiz_question_text_error_message {                color: #ff0000;            }                        #ays-quiz-container-2 .ays-quiz-answers .ays-field:hover,            #ays-quiz-container-2 .ays-quiz-answers .ays-field{                opacity: 1;            }            #ays-quiz-container-2.ays_quiz_elegant_light .ays-quiz-answers .ays-field:hover,            #ays-quiz-container-2.ays_quiz_elegant_light .ays-quiz-answers .ays-field,            #ays-quiz-container-2.ays_quiz_elegant_dark .ays-quiz-answers .ays-field:hover,            #ays-quiz-container-2.ays_quiz_elegant_dark .ays-quiz-answers .ays-field{                opacity: 0.6;            }            #ays-quiz-container-2 #ays_finish_quiz_2 .ays-field {                margin-bottom: 12px;            }            #ays-quiz-container-2 #ays_finish_quiz_2 .ays-field.ays_grid_view_item {                width: calc(50% - 6px);            }            #ays-quiz-container-2 #ays_finish_quiz_2 .ays-field.ays_grid_view_item:nth-child(odd) {                margin-right: 6px;            }                        #ays-quiz-container-2 #ays_finish_quiz_2 .ays-field input:checked+label:before {                border-color: #5d6cf9;                background: #5d6cf9;                background-clip: content-box;            }            #ays-quiz-container-2 .ays-quiz-answers div.ays-text-right-answer {                color: #000000;            }                        \/* Questions answer image *\/            #ays-quiz-container-2 .ays-answer-image {                width:50%;            }                        \/* Questions answer right\/wrong icons *\/            #ays-quiz-container-2 .ays-field input~label.answered.correct:after{                content: '';          }            #ays-quiz-container-2 .ays-field input~label.answered.wrong:after{                content: '';            }            \/* Dropdown questions *\/                        #ays-quiz-container-2 #ays_finish_quiz_2 .ays-field .select2-container--default .select2-selection--single {                border-bottom: 2px solid #5d6cf9;                background-color: #5d6cf9;            }                        #ays-quiz-container-2 .ays-field .select2-container--default .select2-selection--single .select2-selection__placeholder,            #ays-quiz-container-2 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,            #ays-quiz-container-2 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow {                color: #ffffff;            }            #ays-quiz-container-2 .select2-container--default .select2-search--dropdown .select2-search__field:focus,            #ays-quiz-container-2 .select2-container--default .select2-search--dropdown .select2-search__field {                outline: unset;                padding: 0.75rem;            }            #ays-quiz-container-2 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,            #ays-quiz-container-2 .select2-container--default .select2-results__option--highlighted[aria-selected] {                background-color: #5d6cf9;            }            #ays-quiz-container-2 .ays-field .select2-container--default,            #ays-quiz-container-2 .ays-field .select2-container--default .selection,            #ays-quiz-container-2 .ays-field .select2-container--default .dropdown-wrapper,            #ays-quiz-container-2 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,            #ays-quiz-container-2 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered .select2-selection__placeholder,            #ays-quiz-container-2 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow,            #ays-quiz-container-2 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow b[role='presentation'] {                font-size: 16px !important;            }            #ays-quiz-container-2 .select2-container--default .select2-results__option {                padding: 6px;            }                        \/* Dropdown questions scroll bar *\/            #ays-quiz-container-2 .select2-results__options::-webkit-scrollbar {                width: 7px;            }            #ays-quiz-container-2 .select2-results__options::-webkit-scrollbar-track {                background-color: rgba(255,255,255,0.35);            }            #ays-quiz-container-2 .select2-results__options::-webkit-scrollbar-thumb {                transition: .3s ease-in-out;                background-color: rgba(0,0,0,0.55);            }            #ays-quiz-container-2 .select2-results__options::-webkit-scrollbar-thumb:hover {                transition: .3s ease-in-out;                background-color: rgba(0,0,0,0.85);            }            \/* Audio \/ Video *\/            #ays-quiz-container-2 .mejs-container .mejs-time{                box-sizing: unset;            }            #ays-quiz-container-2 .mejs-container .mejs-time-rail {                padding-top: 15px;            }            #ays-quiz-container-2 .mejs-container .mejs-mediaelement video {                margin: 0;            }            \/* Limitation *\/            #ays-quiz-container-2 .ays-quiz-limitation-count-of-takers {                padding: 50px;            }            #ays-quiz-container-2 div.ays-quiz-results-toggle-block span.ays-show-res-toggle.ays-res-toggle-show,            #ays-quiz-container-2 div.ays-quiz-results-toggle-block span.ays-show-res-toggle.ays-res-toggle-hide{                color: #000000;            }            #ays-quiz-container-2 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle {                border: 1px solid #000000;            }            #ays-quiz-container-2 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle {                border: 1px solid #000000;            }            #ays-quiz-container-2 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after{                background: #000000;            }            #ays-quiz-container-2.ays_quiz_elegant_dark div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after,            #ays-quiz-container-2.ays_quiz_rect_dark div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after{                background: #000;            }            \/* Hestia theme (Version: 3.0.16) | Start *\/            #ays-quiz-container-2 .mejs-container .mejs-inner .mejs-controls .mejs-button > button:hover,            #ays-quiz-container-2 .mejs-container .mejs-inner .mejs-controls .mejs-button > button {                box-shadow: unset;                background-color: transparent;            }            #ays-quiz-container-2 .mejs-container .mejs-inner .mejs-controls .mejs-button > button {                margin: 10px 6px;            }            \/* Hestia theme (Version: 3.0.16) | End *\/            \/* Go theme (Version: 1.4.3) | Start *\/            #ays-quiz-container-2 label[for^='ays-answer']:before,            #ays-quiz-container-2 label[for^='ays-answer']:before {                -webkit-mask-image: unset;                mask-image: unset;            }            #ays-quiz-container-2.ays_quiz_classic_light .ays-field input:checked+label.answered.correct:before,            #ays-quiz-container-2.ays_quiz_classic_dark .ays-field input:checked+label.answered.correct:before {                background-color: #5d6cf9 !important;            }            \/* Go theme (Version: 1.4.3) | End *\/            #ays-quiz-container-2 .ays_quiz_results fieldset.ays_fieldset .ays_quiz_question .wp-video {                width: 100% !important;                max-width: 100%;            }            \/* Classic Dark \/ Classic Light *\/            \/* Dropdown questions right\/wrong styles *\/            #ays-quiz-container-2.ays_quiz_classic_dark .correct_div,            #ays-quiz-container-2.ays_quiz_classic_light .correct_div{                border-color:green !important;                opacity: 1 !important;                background-color: rgba(39,174,96,0.4) !important;            }            #ays-quiz-container-2.ays_quiz_classic_dark .correct_div .selected-field,            #ays-quiz-container-2.ays_quiz_classic_light .correct_div .selected-field {                padding: 0px 10px 0px 10px;                color: green !important;            }            #ays-quiz-container-2.ays_quiz_classic_dark .wrong_div,            #ays-quiz-container-2.ays_quiz_classic_light .wrong_div{                border-color:red !important;                opacity: 1 !important;                background-color: rgba(243,134,129,0.4) !important;            }            #ays-quiz-container-2.ays_quiz_classic_dark .ays-field,            #ays-quiz-container-2.ays_quiz_classic_light .ays-field {                text-align: left;                \/*margin-bottom: 10px;*\/                padding: 0;                transition: .3s ease-in-out;            }            #ays-quiz-container-2 .ays-quiz-close-full-screen {                fill: #000000;            }            #ays-quiz-container-2 .ays-quiz-open-full-screen {                fill: #000000;            }            #ays-quiz-container-2 .ays_quiz_login_form p{                color: #000000;            }            @media screen and (max-width: 768px){                #ays-quiz-container-2{                    max-width: 100%;                }                #ays-quiz-container-2 .ays_quiz_question p {                    font-size: 16px;                }                #ays-quiz-container-2 .select2-container,                #ays-quiz-container-2 .ays-field * {                    font-size: 15px !important;                }                div#ays-quiz-container-2 input#ays-submit,                div#ays-quiz-container-2 #ays_finish_quiz_2 .action-button,                div#ays-quiz-container-2 #ays_finish_quiz_2 .action-button.ays_restart_button,                #ays-quiz-container-2 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,                #ays-quiz-container-2 .ays-quiz-category-selective-submit-bttn {                    font-size: 18px;                }                \/* Quiz title \/ mobile font size *\/                div#ays-quiz-container-2 .ays-fs-title {                    font-size: 20px;                }                \/* Question explanation \/ mobile font size *\/                #ays-quiz-container-2 .ays_questtion_explanation p {                    font-size:16px;                }                \/* Wrong answers \/ mobile font size *\/                #ays-quiz-container-2 .wrong_answer_text p {                    font-size:16px;                }                \/* Right answers \/ mobile font size *\/                #ays-quiz-container-2 .right_answer_text p {                    font-size:16px;                }                \/* Note text \/ mobile font size *\/                #ays-quiz-container-2 .ays-quiz-question-note-message-box p {                    font-size:14px;                }            }            \/* Custom css styles *\/                                    \/* RTL direction styles *\/                    <\/style>            <style>                #ays-quiz-container-2 p {                    margin: 0.625em;                }                                #ays-quiz-container-2 .ays-field.checked_answer_div input:checked+label {                    background-color: rgba(93,108,249,0.6);                }                #ays-quiz-container-2.ays_quiz_classic_light  .enable_correction .ays-field.checked_answer_div input:checked+label,                #ays-quiz-container-2.ays_quiz_classic_dark  .enable_correction .ays-field.checked_answer_div input:checked+label {                    background-color: transparent;                }                #ays-quiz-container-2 #ays_finish_quiz_2 .action-button:hover,                #ays-quiz-container-2 #ays_finish_quiz_2 .action-button:focus,                #ays-quiz-container-2 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn:hover,                #ays-quiz-container-2 .ays-quiz-category-selective-submit-bttn:focus {                    box-shadow: 0 0 0 2px white, 0 0 0 3px #5d6cf9;                    background: #5d6cf9;                }            <\/style><script>                if(typeof aysQuizOptions === 'undefined'){                    var aysQuizOptions = [];                }                aysQuizOptions['2']  = '{"quiz_version":"6.6.3.4","core_version":"6.5.3","php_version":"7.4.33","color":"#5d6cf9","bg_color":"#fff","text_color":"#000000","height":450,"width":800,"enable_logged_users":"off","information_form":"before","form_name":"on","form_email":"on","form_phone":null,"image_width":"","image_height":"","enable_correction":"off","enable_progress_bar":"on","enable_questions_result":"on","randomize_questions":"on","randomize_answers":"on","enable_questions_counter":"on","enable_restriction_pass":"off","restriction_pass_message":"","user_role":["Administrator","Author","Subscriber"],"custom_css":"","limit_users":"off","limitation_message":"","redirect_url":"","redirection_delay":0,"answers_view":"list","enable_rtl_direction":"off","enable_logged_users_message":"","questions_count":"","enable_question_bank":"off","enable_live_progress_bar":"off","enable_percent_view":"off","enable_average_statistical":"off","enable_next_button":"on","enable_previous_button":"on","enable_arrows":"off","timer_text":"","quiz_theme":"classic_light","enable_social_buttons":"off","result_text":"","enable_pass_count":"off","hide_score":"on","rate_form_title":"","box_shadow_color":"#c9c9c9","quiz_border_radius":"8","quiz_bg_image":"","quiz_border_width":"1","quiz_border_style":"solid","quiz_border_color":"#1e73be","quiz_loader":"default","create_date":"2024-10-21 07:08:11","author":"{\"id\":\"1\",\"name\":\"Written By Fam Staff\"}","quest_animation":"shake","form_title":"<strong>Please Fill Following Required Information:<\/strong>","enable_bg_music":"off","quiz_bg_music":"","answers_font_size":15,"show_create_date":"off","show_author":"off","enable_early_finish":"off","answers_rw_texts":"disable","disable_store_data":"off","enable_background_gradient":"off","background_gradient_color_1":"#000","background_gradient_color_2":"#fff","quiz_gradient_direction":"vertical","redirect_after_submit":"on","submit_redirect_url":"https:\/\/famurgentcare.com\/fam-back-up\/?quiz-fam-test","submit_redirect_delay":"10","progress_bar_style":"third","enable_exit_button":"off","exit_redirect_url":"","image_sizing":"cover","quiz_bg_image_position":"center center","custom_class":"","enable_social_links":"off","social_links":{"linkedin_link":"","facebook_link":"","twitter_link":"","vkontakte_link":"","instagram_link":"","youtube_link":"","behance_link":""},"show_quiz_title":"on","show_quiz_desc":"on","show_login_form":"off","mobile_max_width":"","limit_users_by":"user_id","active_date_check":"off","activeInterval":"2024-10-25 07:32:49","deactiveInterval":"2024-10-25 07:32:49","active_date_pre_start_message":"The quiz will be available soon!","active_date_message":"The quiz has expired!","explanation_time":"4","enable_clear_answer":"off","show_category":"off","show_question_category":"off","display_score":"by_percantage","enable_rw_asnwers_sounds":"off","ans_right_wrong_icon":"none","quiz_bg_img_in_finish_page":"off","finish_after_wrong_answer":"off","after_timer_text":"","enable_enter_key":"on","buttons_text_color":"#ffffff","buttons_position":"center","show_questions_explanation":"disable","enable_audio_autoplay":"off","buttons_size":"large","buttons_font_size":"18","buttons_width":"","buttons_left_right_padding":"36","buttons_top_bottom_padding":"14","buttons_border_radius":"8","enable_leave_page":"on","enable_tackers_count":"off","tackers_count":"","pass_score":70,"pass_score_message":"","fail_score_message":"","question_font_size":16,"quiz_width_by_percentage_px":"pixels","questions_hint_icon_or_text":"hide","questions_hint_value":"","enable_early_finsh_comfirm_box":"on","enable_questions_ordering_by_cat":"off","show_schedule_timer":"off","show_timer_type":"countdown","quiz_loader_text_value":"","hide_correct_answers":"on","show_information_form":"on","quiz_loader_custom_gif":"","disable_hover_effect":"on","quiz_loader_custom_gif_width":100,"progress_live_bar_style":"default","quiz_title_transformation":"uppercase","show_answers_numbering":"none","quiz_image_width_by_percentage_px":"pixels","quiz_image_height":"","quiz_bg_img_on_start_page":"off","quiz_box_shadow_x_offset":0,"quiz_box_shadow_y_offset":0,"quiz_box_shadow_z_offset":15,"quiz_question_text_alignment":"center","quiz_arrow_type":"default","quiz_show_wrong_answers_first":"on","quiz_display_all_questions":"off","quiz_timer_red_warning":"on","quiz_schedule_timezone":"America\/Chicago","questions_hint_button_value":"","quiz_tackers_message":"This quiz is expired!","quiz_enable_linkedin_share_button":"on","quiz_enable_facebook_share_button":"on","quiz_enable_twitter_share_button":"on","quiz_make_responses_anonymous":"off","quiz_make_all_review_link":"off","show_questions_numbering":"none","quiz_message_before_timer":"","enable_password":"off","password_quiz":"","quiz_password_message":"","enable_see_result_confirm_box":"off","display_fields_labels":"off","enable_full_screen_mode":"off","quiz_enable_password_visibility":"off","question_mobile_font_size":16,"answers_mobile_font_size":15,"social_buttons_heading":"","quiz_enable_vkontakte_share_button":"on","answers_border":"off","answers_border_width":1,"answers_border_style":"solid","answers_border_color":"#dddddd","social_links_heading":"","quiz_enable_question_category_description":"off","answers_margin":12,"quiz_message_before_redirect_timer":"Thank You For Submitting Your Answers. You'll Be Informed About Results Sooner.","buttons_mobile_font_size":18,"answers_box_shadow":"off","answers_box_shadow_color":"#000","quiz_answer_box_shadow_x_offset":0,"quiz_answer_box_shadow_y_offset":0,"quiz_answer_box_shadow_z_offset":10,"quiz_create_author":1,"quiz_enable_title_text_shadow":"off","quiz_title_text_shadow_color":"#333","quiz_title_text_shadow_x_offset":2,"quiz_title_text_shadow_y_offset":2,"quiz_title_text_shadow_z_offset":2,"quiz_show_only_wrong_answers":"on","quiz_title_font_size":28,"quiz_title_mobile_font_size":20,"quiz_password_width":"","quiz_review_placeholder_text":"","quiz_make_review_required":"off","quiz_enable_results_toggle":"on","quiz_review_thank_you_message":"","quiz_review_enable_comment_field":"on","quest_explanation_font_size":16,"quest_explanation_mobile_font_size":16,"quiz_waiting_time":"off","wrong_answers_font_size":16,"wrong_answers_mobile_font_size":16,"quiz_enable_question_image_zoom":"off","right_answers_font_size":16,"right_answers_mobile_font_size":16,"quiz_display_messages_before_buttons":"off","quiz_enable_user_c\u0570oosing_anonymous_assessment":"off","note_text_font_size":14,"note_text_mobile_font_size":14,"quiz_questions_numbering_by_category":"off","quiz_enable_custom_texts_for_buttons":"off","quiz_custom_texts_start_button":"Start","quiz_custom_texts_next_button":"Next","quiz_custom_texts_prev_button":"Prev","quiz_custom_texts_clear_button":"Clear","quiz_custom_texts_finish_button":"Finish","quiz_custom_texts_see_results_button":"See Result","quiz_custom_texts_restart_quiz_button":"Restart quiz","quiz_custom_texts_send_feedback_button":"Send feedback","quiz_custom_texts_load_more_button":"Load more","quiz_custom_texts_exit_button":"Exit","quiz_custom_texts_check_button":"Check","quiz_custom_texts_login_button":"Log In","quiz_enable_quiz_category_description":"off","quiz_admin_note_text_transform":"none","quiz_quest_explanation_text_transform":"none","quiz_right_answer_text_transform":"none","quiz_wrong_answer_text_transform":"none","quiz_admin_note_text_decoration":"none","quiz_quest_explanation_text_decoration":"none","quiz_right_answers_text_decoration":"none","quiz_wrong_answers_text_decoration":"none","quiz_admin_note_letter_spacing":"0","quiz_bg_img_during_the_quiz":"off","quiz_quest_explanation_letter_spacing":"0","quiz_right_answers_letter_spacing":"0","quiz_wrong_answers_letter_spacing":"0","quiz_admin_note_font_weight":"normal","quiz_quest_explanation_font_weight":"normal","quiz_right_answers_font_weight":"normal","quiz_wrong_answers_font_weight":"normal","required_fields":["ays_user_name","ays_user_email"],"enable_timer":"on","enable_quiz_rate":"off","enable_rate_avg":"off","enable_box_shadow":"on","enable_border":"on","quiz_timer_in_title":"on","enable_rate_comments":"off","enable_restart_button":"off","autofill_user_data":"off","timer":1200,"submit_redirect_after":"10 seconds","rw_answers_sounds":false,"id":"2","title":"This Test Is For Family Urgent Care Staff","description":"<p style=\"text-align: center\">Click on \\\"<strong>Start Button<\/strong>\\\" When You Are Ready For A Test<\/p>\r\n<p style=\"text-align: center\">There are <strong>25 multiple choice questions<\/strong> and with the<\/p>\r\n<p style=\"text-align: center\"><strong>20 Minutes Time Limit<\/strong><\/p>","quiz_image":"","quiz_category_id":"1","question_ids":"4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28","ordering":"2","quiz_url":"","published":"1","intervals":null,"quiz_animation_top":100,"quiz_enable_animation_top":"on"}';        <\/script>                    <input type='hidden' name='quiz_id' value='2'\/>                    <input type='hidden' name='start_date' class='ays-start-date'\/>                <\/form><\/div>                            <\/div>                            \n<!-- \/wp:shortcode -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d7a589 e-flex e-con-boxed e-con e-parent\" data-id=\"4d7a589\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b7a21b elementor-countdown--label-block elementor-widget elementor-widget-countdown\" data-id=\"4b7a21b\" data-element_type=\"widget\" data-widget_type=\"countdown.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-evergreen-interval=\"1800\" class=\"elementor-countdown-wrapper\" data-date=\"\">\n\t\t\t<div class=\"elementor-countdown-item\"><span class=\"elementor-countdown-digits elementor-countdown-hours\"><\/span> <span class=\"elementor-countdown-label\">Hours<\/span><\/div><div class=\"elementor-countdown-item\"><span class=\"elementor-countdown-digits elementor-countdown-minutes\"><\/span> <span class=\"elementor-countdown-label\">Minutes<\/span><\/div><div class=\"elementor-countdown-item\"><span class=\"elementor-countdown-digits elementor-countdown-seconds\"><\/span> <span class=\"elementor-countdown-label\">Seconds<\/span><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Multiple Choice Questions &#8211; Front Desk Officer 01 Do Not Close or Refresh The Page &#8211; After You Start The Test Hours Minutes Seconds<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fam Test - Family Urgent Care<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fam Test - Family Urgent Care\" \/>\n<meta property=\"og:description\" content=\"Multiple Choice Questions &#8211; Front Desk Officer 01 Do Not Close or Refresh The Page &#8211; After You Start The Test Hours Minutes Seconds\" \/>\n<meta property=\"og:url\" content=\"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/\" \/>\n<meta property=\"og:site_name\" content=\"Family Urgent Care\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/famurgentcare\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-21T15:05:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/\",\"url\":\"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/\",\"name\":\"Fam Test - Family Urgent Care\",\"isPartOf\":{\"@id\":\"https:\/\/famurgentcare.com\/fam-back-up\/#website\"},\"datePublished\":\"2024-10-21T14:24:48+00:00\",\"dateModified\":\"2024-10-21T15:05:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/famurgentcare.com\/fam-back-up\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Fam Test\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/famurgentcare.com\/fam-back-up\/#website\",\"url\":\"https:\/\/famurgentcare.com\/fam-back-up\/\",\"name\":\"Family Urgent Care\",\"description\":\"Open Every Just Walk In! No Appointment Necessary!\",\"publisher\":{\"@id\":\"https:\/\/famurgentcare.com\/fam-back-up\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/famurgentcare.com\/fam-back-up\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/famurgentcare.com\/fam-back-up\/#organization\",\"name\":\"Family Urgent Care\",\"url\":\"https:\/\/famurgentcare.com\/fam-back-up\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/famurgentcare.com\/fam-back-up\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/famurgentcare.com\/fam-back-up\/wp-content\/uploads\/2022\/10\/Logo-FUC-min-2.png\",\"contentUrl\":\"https:\/\/famurgentcare.com\/fam-back-up\/wp-content\/uploads\/2022\/10\/Logo-FUC-min-2.png\",\"width\":527,\"height\":107,\"caption\":\"Family Urgent Care\"},\"image\":{\"@id\":\"https:\/\/famurgentcare.com\/fam-back-up\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/famurgentcare\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Fam Test - Family Urgent Care","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Fam Test - Family Urgent Care","og_description":"Multiple Choice Questions &#8211; Front Desk Officer 01 Do Not Close or Refresh The Page &#8211; After You Start The Test Hours Minutes Seconds","og_url":"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/","og_site_name":"Family Urgent Care","article_publisher":"https:\/\/www.facebook.com\/famurgentcare\/","article_modified_time":"2024-10-21T15:05:13+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/","url":"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/","name":"Fam Test - Family Urgent Care","isPartOf":{"@id":"https:\/\/famurgentcare.com\/fam-back-up\/#website"},"datePublished":"2024-10-21T14:24:48+00:00","dateModified":"2024-10-21T15:05:13+00:00","breadcrumb":{"@id":"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/famurgentcare.com\/fam-back-up\/fam-test\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/famurgentcare.com\/fam-back-up\/"},{"@type":"ListItem","position":2,"name":"Fam Test"}]},{"@type":"WebSite","@id":"https:\/\/famurgentcare.com\/fam-back-up\/#website","url":"https:\/\/famurgentcare.com\/fam-back-up\/","name":"Family Urgent Care","description":"Open Every Just Walk In! No Appointment Necessary!","publisher":{"@id":"https:\/\/famurgentcare.com\/fam-back-up\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/famurgentcare.com\/fam-back-up\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/famurgentcare.com\/fam-back-up\/#organization","name":"Family Urgent Care","url":"https:\/\/famurgentcare.com\/fam-back-up\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/famurgentcare.com\/fam-back-up\/#\/schema\/logo\/image\/","url":"https:\/\/famurgentcare.com\/fam-back-up\/wp-content\/uploads\/2022\/10\/Logo-FUC-min-2.png","contentUrl":"https:\/\/famurgentcare.com\/fam-back-up\/wp-content\/uploads\/2022\/10\/Logo-FUC-min-2.png","width":527,"height":107,"caption":"Family Urgent Care"},"image":{"@id":"https:\/\/famurgentcare.com\/fam-back-up\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/famurgentcare\/"]}]}},"_links":{"self":[{"href":"https:\/\/famurgentcare.com\/fam-back-up\/wp-json\/wp\/v2\/pages\/13396"}],"collection":[{"href":"https:\/\/famurgentcare.com\/fam-back-up\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/famurgentcare.com\/fam-back-up\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/famurgentcare.com\/fam-back-up\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/famurgentcare.com\/fam-back-up\/wp-json\/wp\/v2\/comments?post=13396"}],"version-history":[{"count":11,"href":"https:\/\/famurgentcare.com\/fam-back-up\/wp-json\/wp\/v2\/pages\/13396\/revisions"}],"predecessor-version":[{"id":13429,"href":"https:\/\/famurgentcare.com\/fam-back-up\/wp-json\/wp\/v2\/pages\/13396\/revisions\/13429"}],"wp:attachment":[{"href":"https:\/\/famurgentcare.com\/fam-back-up\/wp-json\/wp\/v2\/media?parent=13396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}