Privacy Policy
Effective Date: 01/05/2026
Last Updated: 01/26/2026
Family Urgent Care (“Family Urgent Care,” “we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you visit our website https://famurgentcare.com/, contact us, schedule appointments, participate in Virtual Care, or receive medical services at any of our locations.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, date of birth, address, phone number, email address, emergency contact details, insurance information, and other identifying details.
Protected Health Information (PHI)
Medical history, symptoms, diagnoses, treatment details, prescriptions, lab results, imaging, and other information necessary to provide urgent or primary care services.
Website & Technical Information
IP address, browser type, device information, pages visited, referring URLs, cookies, and analytics data used to improve website performance and user experience.
2. How We Use Your Information
We use your information to:
Provide medical care, diagnosis, and treatment
Schedule appointments and manage patient records
Communicate with you regarding visits, test results, follow-ups, and services
Provide Virtual Care services and appointment access
Process billing, payments, and insurance claims
Improve our clinics, website, and patient experience
Comply with legal, regulatory, and healthcare requirements
3. How We Share Your Information
We may share your information only as permitted or required by law, including:
With healthcare professionals involved in your care
With insurance providers for billing and claims processing
With trusted third-party vendors who support our operations (under confidentiality and data
protection agreements)
With government authorities, public health agencies, or law enforcement when required by law
Family Urgent Care does not sell, rent, or trade your personal or health information.
Text messaging opt-in data and SMS consent will never be sold, shared, rented, or disclosed to third parties.
4. HIPAA Compliance & Your Rights
Family Urgent Care complies with the Health Insurance Portability and Accountability Act
(HIPAA). Your Protected Health Information (PHI) is used and disclosed only for treatment, payment, and healthcare operations unless you authorize otherwise or disclosure is required by law.
You have the right to:
Access and obtain a copy of your medical records
Request corrections to your health information
Request limits on how your information is used or shared
Receive a list of certain disclosures of your information
File a complaint if you believe your privacy rights have been violated
You will not be penalized for filing a complaint.
5. SMS Text Messaging & Patient Communications (Zoom 10DLC
Compliant)
By providing your mobile phone number to Family Urgent Care, including through our website
appointment booking, online patient registration, Virtual Care registration, in-clinic paper forms, or contact forms, you consent to receive SMS text messages related to your care and clinic operations.
SMS communications may include:
Appointment confirmations and reminders
Virtual Care visit links
Visit follow-ups and post-care instructions
Patient support and operational clinic updates
Review requests related to your visit experience
SMS messages will NOT include:
Political content
Adult content
Financial, lending, or loan offers
Third-party marketing messages
Message frequency may vary. Message and data rates may apply.
Opt-Out & Help Instructions
You may opt out of SMS messages at any time by replying STOP.
Reply HELP for assistance or contact our clinic directly.
6. Consent Collection & Website Form Disclosure
We collect phone numbers and SMS consent through:
Website appointment booking forms
Online patient registration and intake forms
Virtual Care registration
Website contact forms
In-clinic paper consent forms completed at check-in
Where phone numbers are collected on our website, the following disclaimer applies:
“By providing a telephone number and submitting this form, you consent to receive
SMS text messages from Family Urgent Care. Message frequency may vary. Message
and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for
more information. View our Privacy Policy.”
7. No Sharing of SMS Consent or Mobile Data
No mobile information will be shared with third parties or affiliates for marketing or promotional
Purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
8. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to analyze traffic, improve functionality, and enhance
user experience. You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
10. Third-Party Websites
Our website may contain links to third-party websites. Family Urgent Care is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies.
11. Children’s Privacy
Family Urgent Care provides medical services to patients of all ages. We do not knowingly collect personal information from children online without parental or guardian involvement, except as necessary to provide medical care.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website or services indicates acceptance of the revised policy.
13. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact us:
Family Urgent Care
Website: https://famurgentcare.com/
Email: info@famurgentcare.com
Phone: 312-787-9199
This notice is effective as of 01/05/2026 and replaces all earlier versions.
