Family Urgent Care (“Family Urgent Care,” “we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://famurgentcare.com/, contact us, or receive medical services at any of our locations.
1. Information We Collect
We may collect the following types of information: Personal Information Name, date of birth, address, phone number, email address, emergency contact details, and insurance information. Protected Health Information (PHI) Medical history, symptoms, diagnoses, treatment details, prescriptions, lab results, imaging, and other information necessary to provide urgent or primary care services. Website & Technical Information IP address, browser type, device information, pages visited, referring URLs, and cookies used to improve website performance and user experience.2. How We Use Your Information
We use your information to:- Provide medical care, diagnosis, and treatment
- Schedule appointments and manage patient records
- Communicate with you regarding visits, results, follow-ups, and services
- Process billing, payments, and insurance claims
- Improve our clinics, website, and patient experience
- Comply with legal, regulatory, and healthcare requirements
3. How We Share Your Information
We may share your information only as permitted or required by law, including:- With healthcare professionals involved in your care
- With insurance providers for billing and claims processing
- With trusted third-party vendors who support our operations (under confidentiality agreements)
- With government authorities, public health agencies, or law enforcement when required by law
4. HIPAA Compliance & Your Rights
Family Urgent Care complies with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is used and disclosed only for treatment, payment, and healthcare operations unless you authorize otherwise or disclosure is required by law. You have the right to:- Access and obtain a copy of your medical records
- Request corrections to your health information
- Request limits on how your information is used or shared
- Receive a list of certain disclosures of your information
- File a complaint if you believe your privacy rights have been violated
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to analyze traffic, improve functionality, and enhance user experience. You may adjust your browser settings to refuse cookies; however, some website features may not function properly.6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.7. Third-Party Websites
Our website may contain links to third-party websites. Family Urgent Care is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies.8. Children’s Privacy
Family Urgent Care provides medical services to patients of all ages. We do not knowingly collect personal information from children online without parental or guardian involvement, except as necessary to provide medical care.9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website or services indicates acceptance of the revised policy.10. Contact Information
If you have questions about this Privacy Policy or your privacy rights, please contact us at info@famurgentcare.com
This notice is effective on 01/05/2026 and replaces all earlier versions.
